PABLO (Province of Alberta Business Licensing Online) is an internet-based licensing system that allows users access from anywhere in the world. This guide will help assist users through the process of renewing a license, making payments, and updating information in a timely and efficient manner.

1.2 Attaining Access to PABLO

1.2.1 System Requirements

In order to use the PABLO application users must have access to a computer with:

An Internet connection
Microsoft Internet Explorer browsers, version 5.5 or higher with 128-bit encryption and JavaScript enabled
A user name and password to logon to PABLO

1.2.2 Getting a PABLO User ID

The Service Alberta, Consumer Services Branch will create a user profile for you and provide you with a temporary password. The first time you enter the system, you will be prompted for a new password. If you forget your password at any time, or are concerned that your password is no longer private or need to have your password reset, contact Service Alberta Consumer Services.

1.2.3 Logging into PABLO

Once you have received your PABLO user name and a temporary password, you will be ready to logon to PABLO.
From your computer desktop, open the Internet web browser (i.e. Microsoft Internet Explorer), type http://www.pablo.gov.ab.ca in the Address field and click the Go button.

The PABLO logon screen (below) will appear where you need to type in your user name and password:

If this is your first time logging into the system or your password has expired, continue with steps 5 to 8. Otherwise, go to the next section 1.3 Using PABLO.

The following screen will appear requiring you to change your password:

Note – the Old Password is the temporary password initially given to you by Service Alberta, Consumer Services.

Enter your current password and enter a new password such that it:

Contains at least 7 characters in length,
Consist of mixed case letters,
A minimum of one digit but not the first character, and
Must not have been used in the last 180 days.

Enter your new password again and click on the icon.

PABLO navigates to the home page, if the password change is successful. If the password change is unsuccessful then an informational message will appear.

1.3 Using PABLO

1.3.1 PABLO Home Page

Upon entering the PABLO application, the home page will either display the ‘License Selection’ screen, if you have more than one business, or it displays Your Business Profile’ screen if you have only one active business to access.

License Selection Screen

Your Business Profile Screen

1.3.2 PABLO Framework

1.3.2.1 Header

This section is displayed throughout the application. It contains the contact us link, logout function and the breadcrumb.

1.3.2.2 Title and Toolbar

This section displays the current screen you are on and the toolbar which consists of icons that are useful for the current function being performed:

	PABLO Home	Takes you to the home page (either the License Selection or Your Business Profile).
	Online Help	Pops up new window that contains this document to the corresponding page you currently are on.
	Change Password	Allows you to change your password.
	Print Page	Prints the contents of the page that you currently are on.

1.3.2.3 Footer

This section is displayed throughout the application. It contains the links to PABLO Home, Contact Us, Service Alberta Home website, and privacy and disclaimer statements.

Chapter 2 - Business License

The License Selection screen will be your PABLO Home only if there is more than one active business license on your profile. This screen displays all the active licenses that you have been assigned to. In order to begin any transaction, you must click on one of the active licenses found on your listing and this will take you to Your Business Profile screen for the selected license.

2.1 Your Business Profile Screen

The business profile screen is displayed immediately if you only have one active license or by clicking from the License Selection screen.

NOTE: You may not see everything as shown on the screenshot because it depends on the business type of your license.

From the business profile screen, you are able to view your business license information, modify license information, renew your business license, add new branches/registered offices, renew and add new collectors/salespeople/agents as it applies.

This screen allows you view the details of your license such as:

The status of the license,
The type of business,
The current fee information,
The addresses and registered office/branches (if it applies), and
Any active or pending collector/salespeople/agent licenses (if it applies).

In the case of a Collection Agency type License the screen is comprised of four main sections:

Business Information
Registered Offices/Branches Information

Collector/Salesperson/Agent Information

This session displays the tab Collector Licenses for Collection Agencies, Salesperson licenses for Cemeteries and Travel Clubs and Agent Licenses for Debt Repayment.
Cart Information

For other types of Licenses the screen has less sections, so in the case of an Auction Sales the screen will have two sections and look like the screen below with the Business Section and the Cart Section.

Chapter 3 - Business Information

The Business Information section gives you the ability to view the current information such as the business address, mailing address, contact numbers, trustee information, status of the license, when the license expires, license number, etc. that Consumer Services has on file about your license.

3.1 Modifying Business License

The Business License Modification screen allows businesses to request modifications to business information outside of the license renewal timeframe.

Click on the button.
This will navigate you to the Business License Modification screen shown below.

Note – this is in the case of a Collection Agency. The displayed fields vary depending on the type of license you are accessing.

In the Collection Agency case please note that Ombudsman is defined as the representative of the business who is responsible for investigating and resolving consumer disputes or complaints.

After completing all the required modifications, click on the button.

A confirmation window will pop up with the following message.

Click on the OK button to confirm the modification and PABLO navigates back to your Business Profile screen. Otherwise, click on Cancel and you will remain on the Business License Modification screen to allow for additional changes.

If you clicked on OK, you will notice that on Your Business Profile screen the business license displayed is changed to “Modification - Pending Approval” as shown below.

Approval by a Licensing Officer

The changes are then in the queue for a Licensing Officer to review. You may be contacted if any additional documents or fees are required.

With the implementation of License Type Pay Day Loans, there is now a new pop up window for this License Type which will ask whether the change is just the Business mailing/street address, the Contact Information or Both business mailing/street address and contact information.

If the selection requires a payment, the modify screen will display as previously but with an ‘Add to Cart’ button and also the fee.

After the payment is processed the Licensing Officer can review the modification and accept it or reject it.

3.2 Renewing Business License

Businesses are able to renew their business online two months before their license expires. At this time, the Business License Renewal screen allows businesses to modify business information while submitting their renewal. A business in renewal process, in this case a PayDay Loan will look like the screen below.

Click on the button.

This will navigate you to the Business License Renewal screen shown below

At this time, you can make any modifications to the business information that is required. The fee for the renewal is displayed at the bottom of the screen. After completing all the required modifications, click on the button.

PABLO adds the Business License Renewal item and the license fee into the Cart, and then navigates back to the Your Business Profile screen.

Upon returning to the Your Business Profile screen, you will notice that the button is shown. Clicking on this button will take you to the View Cart screen.

Business Profile Screen displaying the ‘In Cart’ button

The Cart Screen

At this point, nothing has been sent for review to the Licensing Officer as the items are just in the Cart. See Chapter 6 for cart and processing licensing transactions.

3.2.1 Renewal on Hold

If outstanding business modifications exist during the renewal timeframe, the Renewal functionality will be disabled (i.e. Renew button will be removed from the Your Business Profile screen) until the pending modifications are approved by a Licensing Officer. A message of “NOTE: Business renewal process is on hold as outstanding modifications are pending approval.” will appear on the Your Business Profile screen:

NOTE: Outstanding modifications include when the Business Information and/or Registered Office/Branch Information changes.

3.3 License Type Dependent Information

Business License Modification and Renewal screen may have:

Amount Collected Information displayed if business license type is either Collection Agency, Debt Repayment, or Travel Club:

NOTE: Amount Collected Information only is editable on the Business Renewal screen.

Amount of Pay Day Loan issued displayed if the license is type Pay Day Loan

Trustee Information displayed when the business license type is Cemetery Pre-need Contract Sales:
Goods/Services Sold Information displayed when the business license type is either Direct Seller, Prepaid Contractor, or Retail Dealer in Manufactured Homes:

New Goods/Services entry can be added by clicking on the button, for up to ten entries. To delete an entry, click on the button. If changes are made to the Goods/Services Sold information, a confirmation window will pop up when the user clicks on the Request Change button on the Business License Modification screen or clicks on the Add To Cart button on the Business License Renewal screen:

Click on the OK button to confirm the changes to Goods/Services information and continue. Otherwise, click on Cancel and you will remain on the same screen to allow for additional changes.

Types information displayed when the business license type is Retail Home Sales and Time Share.

Trust Account Information displayed when the business license type is Auction Sales.

NOTE: Your Business Profile screen will display Amount Collected Information, Trustee Information, and Goods/Services Sold Information based on the business license type and this information will be in view only mode.

3.4 Messages from Licensing Officers

Licensing Officers may communicate with you via the system. When you notice the icon appear in the Business Information section of the Your Business Profile screen, it means there are comments from Licensing Officer that may require your attention.

Click on the icon.
PABLO navigates to the Licensing Officer Notice screen which displays if there are any required documents needed and comments from the Licensing Officer.
Click on the button to return to the Your Business Profile screen.

Chapter 4 - Registered Offices/Branches Information

At any time, businesses can go to Your Business Profile screen to request the addition of a new registered office or branch, and/or modification to an existing one.

NOTE: This section will only be shown if your business license type is a Collection Agency, Debt Repayment, and Cemetery Pre-need Contract Sales Business.

4.1 Adding New Registered Offices/Branches

Click on the button located in the Registered Offices/Branches section of the Your Business Profile screen.
You will then be navigated to the New Registered Office/Branch screen shown below.

Enter the information for the new Registered Office/Branch.
Click on the button.
PABLO adds the new Registered Office/Branch into a staging area for approval and then navigates back to the Your Business Profile screen.
The newly added Registered Office/Branch is displayed in the Pablo Transactions/Pablo Reg Offices/ Branches section with a status of “New Registered Office – Pending Approval”.

In the case the request is for a Pay Day Loan Branch, there is a fee and so the screen displayed is like the one below. After adding it to the cart, the payment can then be processed.

The Licensing Officer can then accept or reject the request by accessing the record on the Main Menu ‘Pablo Transaction/ Pablo Reg Offices/Branches’.

4.2 Modifying Registered Offices/Branches

Click on the corresponding button for the Registered Offices/Branches that you want to make modifications to.
This takes you to Registered Office/Branch Modification screen with the existing information already filled in (shown below).

After completing all the required modifications, click on the button.
PABLO navigates back to the Your Business Profile screen.
After submitting the Registered Office/Branch modification, the Registered Office status displayed on the Your Business Profile screen is changed to “Modification – Pending Approval” on the corresponding Registered Office/Branch that you selected.

The changes are then in the queue for a Licensing Officer to review.

In the Pay Day Loans case there is a fee and the screen is the same but with the button ‘Add to Cart’ and the fee (shown below).

Once the payment is processed the Licensing Officer accesses the record using Main Menu function ‘Pablo Transaction/ Pablo Modification’.

Chapter 5 - Collector/Salesperson/Agent Information

All active and/or pending Collectors/Salespersons/Agents are listed on this section of the Your Business Profile screen. From this area, you are able to apply for a new Collector/Salesperson/Agent license, renew a Collector/Salesperson/Agent license if it is in the renewal timeframe, terminate a Collector/Salesperson/Agent license, and view the Collector/Salesperson/Agent information that exists in PABLO. The collectors/salespersons/agent section will look like

Collectors/ Salespersons/ Agents Screen

5.1 Viewing Collectors/Salespersons/Agents

Click on the corresponding button from the listing.
This takes you to the View Collector/Salesperson/Agent Information screen where you are able to review the license information for the particular Collector/Salesperson/Agent.

NOTE: At this time, Collector/Salesperson/Agent modifications are only handled during the renewal time via PABLO, if you notice anything incorrect outside of the renewal timeframe you must contact a Licensing Officer to make the change.

5.2 Searching Collectors/Salespersons/Agents

Some business have lots of Collectors and when displayed they have 10 or more pages. In order to be simpler for the officer to find a specific licensed Collector, a search was developed for faster access to any of the records. Please see picture below to see what it looks like in detail.

1. Either the first name or the last name can be entered alone or with the wildcard and the system will find all the records that have those names in them.

2. The wild card is great when trying to find a name we do not know the correct spelling. The officer can enter for example Mid* when trying to find names like Middleton.

5.3 Adding New Collectors/Salespersons/Agents

The Collector/Salesperson/Agent License Application screen allows businesses to apply for a new license online.

From the Your Business Profile screen, click on the button located in the Collector/Salesperson/Agent License section.

PABLO navigates to the Collector/Salesperson/Agent License Addition screen.

NOTE: An “Applicant License Required” section will be displayed if (and only if) the business is currently within the renewal timeframe:

This allows the applicant to specify the license year of the new Collector/Salesperson/Agent license application. The fee amount of the application varies based on the selected option.

Enter the information for the new Person License including the Required Questions.
Click on the button.
PABLO adds the Collector/Salesperson/Agent License Application item and the license fee into Cart, and then navigates back to the Your Business Profile screen.
On the Collector/Salesperson/Agent Licenses list, the newly added Collector/Salesperson/Agent will have a status of “In Cart”.

At this point, nothing has been sent for review to the Licensing Officer as the items are just in the Cart. See Chapter 6 for cart and processing licensing transactions.

5.4 Renewing Collector/Salesperson/Agent Licenses

The Collector/Salesperson/Agent License Renewal screen allows businesses to renew a license online and at this time can modify the Collector/Salesperson/Agent if need be.

NOTE: The business must be renewed before the Collector/Salesperson/Agent license can be renewed.

Click on the button for the Collector/Salesperson/Agent license you wish to renew.

This will navigate you to the Collector/Salesperson/Agent License Renewal screen shown below.
At this time, you can make any modifications to the Collector/Salesperson/Agent that is required. The fee for the renewal is displayed at the bottom. After completing all the required modifications, click on the button.

A message will pop up that if a name change to the Collector/Salesperson/Agent was done, the proper documentation must be provided to Service Alberta.

PABLO adds the Collector/Salesperson/Agent License Renewal item and the license fee into the Cart, and then navigates back to the Your Business Profile screen.

Upon returning to the Your Business Profile screen, you will notice that the button is shown for that collector and the Current Total updated. Clicking on this button will take you to the View Cart screen.

At this point, nothing has been sent for review to the Licensing Officer as the items are just in the Cart. See Chapter 6 for cart and processing licensing transactions.

5.5 Terminating Collectors/Salespersons/Agents Licenses

PABLO allows businesses to terminate a Collector/Salesperson/Agent license online at any time.

Click on the button for the Collector/Salesperson/Agent that you want to terminate.
You will be navigated to the Collector/Salesperson/Agent License Termination screen.

Enter the Termination Date.
Answer the question if you are requesting a refund or not.
Click on the button.
You will be prompted with a popup message asking you to confirm that you want to terminate this person’s license.

Click OK to confirm the termination. Otherwise, click on Cancel and you will remain at the same screen.
If you clicked OK and requested a refund, you will get a second popup message that states the Collector/Salesperson/Agent license must be returned to Service Alberta accompanied by a written request that no activities have been conducted.

Click OK, and you are navigated to the Your Business Profile screen. The person license appears on the list without a termination button. The record is entered on a table in the database and a batch process will process it depending on the termination date that was entered when the request was done. During the process an email is sent to the Pablo Service ID and the record no longer displays on the list. If a refund was requested, the record is not made inactive right away and will be changed by the Licensing Officer dealing with the refund. Otherwise the record status is changed to INACT by the batch process. The email sent will let the Licensing Officer know whether or not a refund is requested.

Chapter 6 - Cart Information

Located at the bottom of the Your Business Profile screen, the Cart Information is shown with the button, current cart total, and the button.

6.1 Fee Information

At any time, the current fee information for business renewals and collector/salesperson/agent license renewals or additions can be view by clicking on the hyperlink which can be found on the Business Information and Collector/Salesperson/Agent Information of the Your Business Profile screen and on the Cart screens.

6.2 Viewing Cart Items

This screen lists all the items that you have added into the Cart and it gives you the ability to review all the items before processing the payment online.

Click on the button or any of the buttons.

This will take you to the Your Cart screen.
Here you can review what you added to Cart, when you added it, and the fee for each item.

NOTE: Items added to the Cart must be processed within one day. Cart items without payment processing on the same day will be automatically deleted from the system on the following day.

6.3 Removing Cart Items

From the Your Cart screen, you can remove any item from the cart by clicking on the hyperlink.
A popup message will be displayed asking for confirmation to remove the item.

Click OK to confirm the removal. Otherwise, click on Cancel.

If you clicked on OK, the Your Cart screen will refresh with the selected item removed.

6.4 Modifying Cart Items

From the Your Cart screen, you can modify any item from the cart by clicking on the item’s hyperlink.

Depending on what the item you clicked on is, it will take you to that appropriate screen to allow you to make the necessary changes. For example, clicking on the item hyperlink for a Collector/Salesperson/Agent License Renewal, then PABLO navigates to the Collector/Salesperson/Agent License Renewal screen where you can make the modifications needed.

Once all modifications are completed, click on the button, and you will return to the Your Cart screen.

Chapter 7 - Processing Payment

When you have completed reviewing the items in Your Cart, and ready to process the payment for the renewals and or additions, click on the button. Clicking on this button will navigate to the Payment Information screen. Payment is processed through TD Online Mart and the following screen is displayed.

Ensure that the Payment Amount is correct.
Enter the required payment information. Most information is automatically transferred to this screen and if any mandatory information is missing an error message is displayed with a red * beside the record missing.
Click on to submit the payment to TD Online Mart processing Payment Confirmation.

If the payment is successful Pablo displays a Receipt that can be printed.

Click on the button if you wish to keep a hardcopy of the receipt

If not, Pablo displays a red error message similar to the one below.

Chapter 8 - Contact Information

If you are experiencing difficulty completing a transaction and the information contained in this Help Guide does not explain how to correct and complete it, please contact the PABLO administrator at Pablo.Service@gov.ab.ca or

Service Alberta

Consumer Services Licensing

3B, Commerce Place

10155 102 Street

Edmonton, AB

Canada T5J 4L4

Phone: (780) 422-1335

Fax: (780) 427-3033

*Version*	*Description*	*Author*	*Date*
1	Initial Draft	Emily Rodulfo	December 04, 2006
1.1	First Revision	Melanie Painchaud	September 24, 2009
1.2	Second Revision	Carlos Beca	September 24, 2010
1.3	Third Revision	Carlos Beca	October 08, 2014